Case Study
Production Support Services Global Support Coverage | 24*7 Support | Data Management
About Client
Our customer is the fastest-growing, award-winning provider of Enterprise Data Management (EDM) business applications to the buy-side.
Business Challenge
- High degree of complexity in the product & business applications
- Lack of documentation and standardized processes
Key Highlights
- Offshore service centre to provide 24/7/365 monitoring and support
- Faster issue assessment & resolution
Results
- Reduction in the total cost of maintenance & support
- 80% increase in time to response
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